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Description
Content
Intendent To
Certificates

The purpose of the ITIL Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Service management as a practice
The service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Roles
Technology and architecture
ITIL® qualification scheme

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

The price includes an official exam that is taken on the last day of the training.

Description

Content

Service management as a practice
The service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Roles
Technology and architecture
ITIL® qualification scheme

Intendent To

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Certificates

The price includes an official exam that is taken on the last day of the training.

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