Semos Education Semos Education
  • Monday - Friday 9:00AM - 10:00PM
  • Call us now +44 7487633466
  • Keep in touch info@semosedu.com
EN / МК / RS
Кошничка
reserve a seat
  • Description
  • Content
  • Target Audience
  • Benefits
  • Certificates

This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

 

To follow this course you need to have passed ITIL V4 Foundation.

 


 

The ITIL® courses on this site are offered by ITSM CENTER d.o.o. ATO / Branch of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

  • Continual improvement 
  • Measurement and reporting 
  • Portfolio management 
  • Organizational change management 
  • Risk management 

 

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility. 

This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

 

Required prior knowledge of the course: 

 

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. 

You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. 

Understand the key concepts of Direct, Plan, and Improve

 

  • Learn how to cascade goals and requirements 
  • Learn how to define effective policies, controls, and guidelines 
  • Learn how to place decision-making authority at the correct level 
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS) 
  • Learn how to use the ITIL continual improvement model to improve the service value system 
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation 
  • Learn how to define and prioritize desired outcomes 
  • Learn how to build, justify, and sell a business case 
  • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS 
  • Identify and manage different stakeholder types 

The price includes an official exam that is taken on the last day of the training.

Description

This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

 

To follow this course you need to have passed ITIL V4 Foundation.

 


 

The ITIL® courses on this site are offered by ITSM CENTER d.o.o. ATO / Branch of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Content
  • Continual improvement 
  • Measurement and reporting 
  • Portfolio management 
  • Organizational change management 
  • Risk management 

 

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility. 

Target Audience

This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

 

Required prior knowledge of the course: 

 

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. 

You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. 

Benefits

Understand the key concepts of Direct, Plan, and Improve

 

  • Learn how to cascade goals and requirements 
  • Learn how to define effective policies, controls, and guidelines 
  • Learn how to place decision-making authority at the correct level 
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS) 
  • Learn how to use the ITIL continual improvement model to improve the service value system 
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation 
  • Learn how to define and prioritize desired outcomes 
  • Learn how to build, justify, and sell a business case 
  • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS 
  • Identify and manage different stakeholder types 
Certificates

The price includes an official exam that is taken on the last day of the training.

Past experiences

What people say about us

  • - Marko Krstevski Microsoft .NET Academy

    Seeking to expand my knowledge, I decided to enroll in Semos Education, where I am gaining the necessary knowledge and experience.

  • - Teodor Markovski Student

    The desire to become a Cloud architect led me to Semos Education. I am thrilled by the positive experiences of former students and the way in which the instructors and Career Center take care of the students.

  • - Viktorija Georgieva Summer Mentorship Program for Python Develope

    The reputation of Semos Education for quality training and the opportunity to learn from experienced instructors played an additional significant role in my decision.

  • - Borche Peltekovski Accredited Academy for Graphic Design

    After completing my studies at Semos Education, I envision myself working in a technology company, such as Samsung, Apple, or a company of similar caliber.

Meet the instructors

  • Rok Sajovich  

    Managing Director 

    @ITSM CENTER

     

    16+ years of experience